Work Ticket Summary

The Work Ticket Summary report shows you a summary of work tickets over a specified period of time. You can use the report to view all the non-outage related work performed by us during a given time period. Non-outage related work is additional value-added work performed by us to increase the availability, stability, and performance of your network.

Report Example:

To run a Work Ticket Summary report:

Select the Reports tab.
From the Available Reports categories, select Ticket Metrics > Work Ticket Summary.
By clicking on the drop-down calendars and selecting a date or by typing over the text in the date field, enter the date range for the report.
Click Continue.

NOTE: You will see a message screen that shows the time until the report results

are complete. To exit the results page and send the report to the Stored Reports

page for later viewing, click Send to Stored Reports.

When viewing the report, you will see a grid containing the following information:

Trouble Ticket ID
Date Opened
Date Closed
Team
Category
Sub-category
Description

To view the trouble ticket, click View.

For information on different ways to display and/or print report output, see Report Options.