You can send another Exchange user a link to an open trouble ticket or a work ticket. The only requirement is that the link recipient must have permission to view the device(s) associated with the sent ticket.
To send a trouble or work ticket link:
Select the Network Details > Trouble Tickets or Work Tickets sub-tab. The list of trouble tickets appears.
To show the ticket details in the lower pane, click the trouble ticket number.
To create an e-mail containing a link to the trouble ticket, click Send Link.
Enter the recipient's e-mail information and any explanatory notes.
Click Send.
Related topics:
Tracking an Open Service Request (Work Ticket)
Viewing a Closed Service Request (Work Ticket)
Viewing the Installation Calendar